How House of Fraser is making live chat a key pillar of customer engagement

Written by John Sharkey

A seasoned website digital marketing expert, John has developed custom websites and digital marketing strategies for numerous businesses of varying sizes. Having an MBA, his expertise is rooted in meeting business needs through a customer-centred approach. He is especially enthusiastic in helping those trying to make a positive change in the world.

6 May, 2016

Digital Marketing

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This post from ClickZ talks about the success House of Fraser has had with a service we really believe in for small businesses. Nice insight on their strategy of using it to help customers and increase their engagement with them, which correspondingly leads to more customers satisfaction and higher average sales.

How House of Fraser is making live chat a key pillar of customer engagement

 

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