If we’re building your website, there is no set up fee as long as it’s within a 90 day period!

If, after 90 days, you’d like to join our hosting/maintenance plan at any level, there is a £99 set up fee because we need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.

If we’re onboarding a website we did not design, there is a £250 setup fee as we need to do a lot of work upfront to update the site, learn the tools and get it ready to be properly maintained.

We will offer to maintain the website if you have hosting elsewhere as long as the hosting company or custom server meets our requirements for properly maintaining and optimizing the site. Contact us to request a consultation and pricing for this.

If you decide to decline our maintenance plan, there’s a lot that can go wrong. Here are the top reasons we recommend you make sure your website is maintained:

• The site will not be optimized which leads to poor performance, slow loading times and a gradual loss of Google SEO rankings.
• The site’s tools, plugins, themes and WordPress itself will quickly go out of date which is the #1 leading cause of website hacks. It’s incredibly important to keep ALL your website tools and plugins up-to-date.
• You’ll have no backups or restore points so if the site gets hacked or breached, you could lose all your content, pages and Google ranking.
• You won’t get a monthly report overviewing your site traffic, page views, etc.
• Most importantly, you won’t have us as your trusted webmaster to assist you with quick updates, tweaks, website issues, etc. Often you’ll have to try getting a hold of your hosting company for any assistance.

Absolutely! If you decide to come back to us after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, we’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.

We’ll always try to get your updates done within your hourly allotted plan to save you some extra cost but if you have a decent amount of updates that will require more hours, we’ll give you an estimate of time and do that at our hourly rate which is reduced for you as a special, monthly maintenance client!

In this case, you’re welcome to handle it in house by reaching out to our preferred malware and blacklist removal specialists Sucuri or if you’d like to join our plan and have us take care of getting the hack cleaned, we can quote you a site cleaning/set up fee.

Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from.

Important note: We do not fix website hacks unless the site will subsequently be added to our plan.

In the extremely unlikely event that a website is breached or hacked in any way while on our plan, we take full responsibility and will rectify the situation immediately. You will not need to do a thing.

We will take on websites we didn’t build as long as they use the tools we’re familiar and comfortable (or can learn quickly) with. Additionally, the site’s hosting must be one that meets our requirements. There may be setup fees involved with this.

Absolutely! If you choose to have us host and maintain additional sites under your account, you’ll get a 10% discount (monthly or annual) for every site you add which will be active for as long as we host and maintain the sites.

Unfortunately not. The retainer of hourly updates is covered for that month but does not roll over or add up for later use.

Your monthly time (for pro pr premium plans) covers content updates for your website. For example, changing hours, company information, staff or team members, adding new photos, updating services, making blog posts (from content you provide), or creating new pages from content you provide within existing site layouts.

The allotted monthly time is not for adding additional functionality or features to your website, redesigns or creating new site page tempates. The time cannot be used for a step-by-step website revamp or other projects. We’re happy to do those things either via our discounted hourly rate or via a discounted and separate fixed project!

While we do our best to get updates done within your allotted time, if more time is required, we can do so with our hourly retainer which for you is discounted!

Website security is especially important for WordPress websites that include e-commerce, selling online and any authenticated areas with private content. Please see our complete website security checklist which includes the measures we take in our web design processes as well as our ongoing maintenance plans.