Protect. Optimise. Thrive.
Once your website is live, it’s not only important to protect it from malware and hacks that can take your site down and affect your Google rankings but it’s also important to keep the tools on the site updated to make sure the site is running quickly and efficiently.
Through our monthly website hosting and maintenance plan, we take care of all the stress including all that and more. Essentially, we’re on your side making sure that month to month your site is protected, updated, maintained, backed up and performing well online so you can focus on your business.
What’s in the plan?
Our WordPress website hosting and maintenance plan covers 5 main areas:
1. PREMIUM Website hosting
Our completely managed premium hosting includes:
- High-speed hosting from SiteGround’s Google Cloud ultra-fast network with SSD persistent storage and a 100% green energy match
- SSL (secure sockets layer) data encryption with HTTPS secure connections standard on all websites
- UK and US-based data centres and a CDN network with 194 locations worldwide
2. Updates and optimisation
We keep your site updated, maintained, cleaned and running smooth and fast.
- WordPress and theme monitored and updated
- Plugins monitored and updated weekly
- Site cleared and optimised weekly to run more efficiently and improve SEO
3. Monitoring & protection
Your site is monitored and protected from spam, malware and other evil internet forces.
- Website security monitoring and protection
- Daily security scans and domain status checks
- Weekly manual check for software vulnerabilities
- Hackers & spam denied
- Broken link checks to improve usability and SEO
- 24/7 website monitoring for up-time
4. Backups & restore points
Your site is backed up daily and can be restored at any time. Backing up your data is essential for the security and uptime of your site. Have a peace of mind knowing that you can easily restore your website and emails from the daily backups we make for you.
- Daily website backup and restore points
- On & off-site backup locations
5. Monthly reports
We send you monthly reports regarding website performance and our services.
- Monthly website analytics report of page views, site traffic details and more
- Detailed reports on what’s been done to keep your site updated and secure
AS A BONUS – UPDATED PRIVACY AND COMPLIANCE PAGES
THE RISK OF NOT HAVING YOUR SITE PROPERLY MAINTAINED
Here are just a few of the most common scenarios of unprotected sites:
If your website isn’t maintained and protected, it’s not a question of “if” but “when” a hack will occur.
If your website isn’t optimized, it’ll perform and load slower as times goes on affecting conversions and sales.
If your website isn’t consistently backed up, you could completely lose your website’s content and progress when a breach happens.
If your website isn’t maintained and optimized, Google knows and ranks sites that are digitally “alive.”
If your website has any glaring issues such as a down SSL Certificate or notices of an unsecure connection, it affects traffic and brand legitimacy.
IT'S ALL ON YOU
By not having your website cared for monthly, everything we cover in our plan is on you and will cost you in tools, time and unneeded stress.
THE GOOD NEWS IS…WE’VE GOT YOU COVERED!
You don’t have to maintain your own website and go it alone.
We offer a perfect plan for your WordPress website so that you can rest easy and have us in your corner every month, taking care of these complex, confusing and ever-evolving issues in the digital world that YOU shouldn’t have to focus on so you can focus on your business!
Some answers to the most frequently asked questions about our WordPress website maintenance plan.
Are there cancellation fees?
No! Our website care plan is monthly or annual with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from our hosting or maintenance plan, you have complete freedom to do so. Your plan is simply billed out for the month or year that’s paid for.
Are there any setup fees?
If we’re building your website, there is no set up fee as long as it’s within a 90 day period!
If, after 90 days, you’d like to join our hosting/maintenance plan at any level, there is a £99 set up fee because we need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.
If we’re onboarding a website we did not design, there is a £250 setup fee as we need to do a lot of work upfront to update the site, learn the tools and get it ready to be properly maintained.
Do you offer just maintenance?
We will offer to maintain the website if you have hosting elsewhere as long as the hosting company or custom server meets our requirements for properly maintaining and optimizing the site. Contact us to request a consultation and pricing for this.
What if I pass on the plan?
Our maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.
That said, if you choose to forego our care plan, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimization.
Can I join the plan if I originally pass?
Absolutely! If you decide to come back to us after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, we’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.
What if I require more time than the monthly support time allows?
We’ll always try to get your updates done within your hourly allotted plan to save you some extra cost but if you have a decent amount of updates that will require more hours, we’ll give you an estimate of time and do that at our hourly rate which is reduced for you as a special, monthly maintenance client!
What if I pass on the plan and my site gets hacked?
In this case, you’re welcome to handle it in house by reaching out to our preferred malware and blacklist removal specialists Sucuri or if you’d like to join our plan and have us take care of getting the hack cleaned, we can quote you a site cleaning/set up fee.
Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from.
Important note: We do not fix website hacks unless the site will subsequently be added to our plan.
What if the site gets hacked or breached while on the plan?
In the extremely unlikely event that a website is breached or hacked in any way while on our plan, we take full responsibility and will rectify the situation immediately. You will not need to do a thing.
Do you take on sites that you didn't build?
We will take on websites we didn’t build as long as they use the tools we’re familiar and comfortable (or can learn quickly) with. Additionally, the site’s hosting must be one that meets our requirements. There may be setup fees involved with this.
Do you offer price breaks for multiple sites?
Absolutely! If you choose to have us host and maintain additional sites under your account, you’ll get a 10% discount (monthly or annual) for every site you add which will be active for as long as host and maintain the sites.
Does my monthly update time roll over?
Unfortunately not. The retainer of hourly updates is covered for that month but does not roll over or add up for later use.
What's included in the monthly update time?
Your monthly time (for pro pr premium plans) covers content updates for your website. For example, changing hours, company information, staff or team members, adding new photos, updating services, making blog posts (from content you provide), or creating new pages from content you provide within existing site layouts.
The allotted monthly time is not for adding additional functionality or features to your website, redesigns or creating new site page tempates. The time cannot be used for a step-by-step website revamp or other projects. We’re happy to do those things either via our discounted hourly rate or via a discounted and separate fixed project!
While we do our best to get updates done within your allotted time, if more time is required, we can do so with our hourly retainer which for you is discounted!
Our plan comes with a no-risk, no-questions-asked guarantee. In the unlikely event that you want to pull your site from the plan, you only pay for the month or year you’ve paid for and you’ll be provided with all site files and logins.
Contact us for any questions you have or to enquire about setting up a custom plan for an advanced site or multiple websites.